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Frequently asked questions

When will I get access to the course?

Your account will be created on the educational platform immediately after payment. Details on how to access the training will be provided by email. If you bought more than one training access , I will contact you directly. You will receive the first module immediately after purchase. The following modules will appear every Thursday at 21:00 CET on the online platform. The aim is for students is to work through the training materials systematically and be able to support each other with practice problems and homework.

When will I get access to the course?

Your account will be created on the educational platform immediately after payment. Details on how to access the training will be provided by email. If you bought more than one training access, I will contact you directly.

How do the limited-time access and lifetime access work?

We offer different access periods to our trainings. Trainings that require less frequent updates are offered with lifetime access, while those that require a lot of maintenance to be kept updated - like Grasshopper in Revit and Grasshopper in Tekla trainings - are offered in limited-time access subscription model. If you purchase a training with lifetime access, quite obviously, you get can keep using it forever, with all the updates and new materials that will be added to the training over the years. If you purchase a training with limited-time access, your access will expire automatically once the subscription period is over and it will not be automatically renewed - which also means, you don't need to worry that you will be charged for the next period - you won't. But of course, you are more than welcome to extend your access, for just a part of the original subscription price! When the access period is coming to an end, you will get an email reminder with instructions on the steps you can take to renew your subscription.

What if I don't like the course? Is there a refund policy?

If you conclude that you are not getting what you expected from this training, or would like a refund for any reason, contact me at [email protected] within 30 days after purchase. In the email, clearly state that you would like to quit the training and get your money back. You will receive the full amount you paid back into your bank account, no questions asked. Well, maybe I will ask you one question, because your feedback means a lot to me, but you don’t have to answer it. The refund is still unconditional.

Is this a subscription course? Does the license expire?

Yes, the license is just for one student and valid in one year.

Will I be charged automatically for the renewal when my limited-time access expires?

No. If you purchased a training with limited-time access - like Grasshopper in Revit or Grasshopper in Tekla training - your access will automatically expire on the last day of the access period. Your subscription won't be automatically renewed and you will not be automatically charged. But of course, you are more than welcome to expand your subscription for just a part of the original subscription price! When the access period is coming to an end, you will get an email reminder with instructions on the steps you can take to renew your subcription.

Can I pay in installments?

Yes, you can divide the payment into three parts, with each instalment due every 30 days. You can complete these payments by card or direct bank transfer. Please choose the "Pay in 3 installments" method in the Payment section. Once you have completed the payment of the first installment, you will get access to the Training.

Can I buy multiple licenses for my team or a group at once?

Absolutely. Simply increase the number of items in your cart. Once you have completed the payment for the ordered products, I will send you codes with a link where students can activate their own license. If you're purchasing 7 licenses, you will get one more for FREE.

Can I buy multiple licenses for my team or a group at once?

YES, you can buy multiple licenses by placing one group order by just increase the number of items in your cart.For every 7 purchases, you get one for free. After paying for the orders I will send you codes with a link where students can activate own license.

I can't pay by card. Can I pay via bank transfer?

If you wish to pay via bank transfer, please complete all the details above and select "Direct bank transfer / Pay by Invoice". You will receive all the necessary bank transfer details to your email. Please bear in mind that your order will not be confirmed until the funds have cleared in my account.
Kindly send a payment confirmation from your bank to [email protected]

Can my company pay for this training?

Of course. Every company should invest in the career development of employees. In the spaces above, fill in information about the company name and company number. After choosing the option "Direct bank transfer / Pay by Invoice", you will receive all the necessary information to make a direct payment into our bank account. If you need an invoice so that your company can pay on your behalf, please send an email to [email protected], and we will send an invoice to your email address.

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